• Any personal information provided to or gathered by this website and app is controlled primarily by Suhalaya Travels, whose registered office is at 1st floor, # 16 'B, Halasuru, Karnataka 560008.

  • IP address: We collect your IP address when you visit our site. This only identifies your ISP (Internet Service Provider) and does not contain any information about you as an individual. We use this information to help us understand more about where our site traffic originates.

  • Booking Information: When booking car rental services we ask for your name, postal address, telephone number and email address. This helps us to process your booking, to contact you if we have any problems with your request or to send you an electronic confirmation of the booking. If you pay for your rental at the time of booking you will be asked to enter your payment card type, number and expiration date to enable us to take your payment.

  • Online Account: When you make a booking, we will give you the opportunity to create an online account. If you accept we will store the personal details you provide in our customer database. This will enable you to make future bookings more rapidly.

  • Suhalaya Advantage: If you join our Suhalaya Advantage program, we will send in the details to you

  • History of Transactions: We will maintain electronic records of all rental agreements and other transactions you enter into with Suhalaya.

  • Cookies: Our website and app uses "cookie" technology. "Cookies" are encrypted strings of text that a website and app stores on a user's computer. Cookies enable us to customize our website and app and offerings to your needs and provide you with a better online experience. In addition, cookies are used to measure usage of various pages on our website and app to help us make our information more pertinent to your needs and easy for you to access. The types of cookies that we use are referred to as "session" cookies and "persistent" cookies. Session cookies are temporary and are automatically deleted once you leave our website and app. Persistent cookies remain on your computer hard drive until you delete them. We do not use cookies to gather information concerning your visits to other sites, nor ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with our website and app. Cookies do not corrupt or damage your computer, programs, or computer files.

  • Sharing Information:Suhalaya will never release your personal details to any company that is not a member of the Suhalaya Rent A Car System for marketing purposes. As we are part of an international group operating the Suhalaya Rent A Car System, we will from time to time share with other companies operating the Suhalaya Rent A Car System (located inside and outside India) information relating to our car rental service operations, which may include your personal information. Unless you have given us your consent your personal information will not be used for any other purpose.

  • Suhalaya online competitions:If you enter any competitions we offer on our site, we will ask you to enter certain personal information so we can notify you if necessary. Exact terms and conditions and rules of each competition will be posted at the time and may vary. If a prize is offered through a third party we may need to disclose information to the relevant third party in order to facilitate the distribution of any prizes.

  • Suhalaya online surveys:When you participate in any online surveys you may be asked to supply certain personal information, for example age or income. Provision of all or any of the requested information is voluntary. Survey results will only be used to improve the Suhalaya car hire experience for our customers and not for any other purpose.